At Reaching With-in Wellness, we value your time and ours. To ensure the best experience for all clients, we have established the following cancellation policy:
1. Appointment Cancellations
- Cancellations must be made at least 24 hours prior to your scheduled appointment.
- Cancellations made within 24 hours will incur a 50% charge of the session fee.
- No shows or cancellations within 12 hours will be charged the full session fee.
2. Membership Sessions
- Membership clients may reschedule sessions with at least 12 hours’ notice.
- Missed sessions without notice will be forfeited and cannot be rolled over to the next month.
3. Late Arrivals
- If you arrive late, your session will still end at the scheduled time to accommodate the next client.
- If you are more than 15 minutes late, the session may be considered a no-show and charged accordingly.
4. Emergency Exceptions
- We understand that emergencies happen. Please contact us as soon as possible, and we will do our best to accommodate you.
5. How to Cancel or Reschedule
- Cancellations or rescheduling can be done via [email/phone/online portal].
- Please include your name, appointment date, and time in your message.